Terms & Conditions

Software Platforms

The Customer acknowledges and agrees that the availability of our vehicle tracking software (or relevant parts thereof) is dependent upon systems, technologies and other factors which are beyond our control including but not limited to mobile communication networks, Global Positioning System technologies (GPS) and General Packet Radio Service technologies (GPRS) operated by third party providers and the Internet and interconnected systems. Due to the nature of such technologies, systems and other factors, problems including but not limited to, outages, link failures, power difficulties, network overloads, signal degradation and topographic, electromagnetic and other interferences and government intervention may have an adverse effect on the availability of our vehicle tracking services.

While we endeavour to ensure that the vehicle tracking software is normally available 24 hours a day and to mitigate where possible the adverse effects of the problems referred to above, we shall not be liable in any way for loss(es) suffered as a result of any such problems or if for any other reason the vehicle tracking software or any part thereof is unavailable to the customer at any time or for any period and access to the vehicle tracking software may be suspended temporarily and without notice as a result of such problems or for any other reasons beyond our control.

The customer acknowledges and agrees that while we endeavour to ensure that the information on the vehicle tracking software is correct and free from technical, typographical or other inaccuracies, we do not warrant the accuracy and completeness of the material and in particular in relation to the various reports. Data transmitted from the vehicle tracker unit may be compromised, lost or corrupted in transmission due to factors beyond our control (including but not limited to failures in mobile, GPS and GPRS technologies operated by third parties). We do not warrant that the material on the vehicle tracking software is current or “real time” and the Customer acknowledges that it may be out of date and that we make no commitment to update such material. The material on the vehicle tracking software is provided “as is”, without any conditions, warranties or other terms of any kind. We shall have the right at any time to temporarily suspend access to the vehicle tracking software without notice for the purposes of maintaining or repairing the vehicle tracking software or any part thereof; and to make changes to the functionality, presentation, features, modes of access and material content in relation to the vehicle tracking software at any time without notice to the customer.

Warranties & Returns

All our supplied hardware comes with a full 12 months warranty against malfunction and defects. In the event your item develops a fault within 12 months of the purchase date, we will repair/replace the item free of charge. If your item was installed by us, we will arrange for an installer to come on-site to repair/replace the item. If the item was only supplied by us and not installed by us then you will be responsible for returning the item to our returns department where we will inspect the item and send a replacement back to you if applicable. The customer will pay the cost to send the item back to us. For ALL returns you must first obtain a Returns Authorisation Number (RAN) from our support team by emailing support@fleettracking.eu

On-Site Installation Service

You can arrange for one of our installers to come on site to install your devices. Depending on your location and which installer we use, it may be necessary for us to send the device directly to you so you can pass it to the installer on the agreed installation date or the installer may have the device already and bring it with him on the day.

If a booking is made and confirmed by us and you fail to make the device or vehicle available on the day of the confirmed booking, or you cancel with less than 24 hours before the confirmed booking, a charge of £30 excluding vat will be applied to your account.

Tariff Changes

We reserve the right to increase or decrease the price we charge for the monthly service subscription. Any change to the service subscription tariff will be advised to you by email no less than 30 days before the new tariff starts.

Shipping Costs

We normally use Hermes courier and Royal Mail postal services. Our standard shipping service includes delivery to all of the UK but unfortunately does not cover the Channel Islands, PO Boxes or BFPO locations. Any other location will be classed as an international shipment and will be subject to a higher charge which will be advised to you once you have provided the full delivery address details.


In the event any one or more of the provisions of these terms & conditions shall be held to be invalid, illegal or unenforceable, the remaining provisions of these terms shall be unimpaired and the terms shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision.